Refund Policy
Understanding our refund process and policies
Refund Scenarios
Failed Transaction
EligibleIf payment is deducted but transaction fails, refund is automatic
Duplicate Payment
EligibleIf you are charged twice for the same transaction
Wrong Number Recharge
EligibleIf you recharge wrong number (subject to verification)
Successful Recharge
Not EligibleRefunds not available for successful transactions
Bill Payment
Not EligibleBill payments are non-refundable once processed
How to Request a Refund
Contact Support
Reach out via phone, email, or chat
Provide Details
Share transaction ID and reason
Verification
We verify your request
Refund Processed
Amount credited to source
Automatic Refunds
- • Failed transactions are automatically refunded
- • No action required from your side
- • Refund appears in 24-48 hours
- • You'll receive SMS/email confirmation
Manual Refund Requests
- • Contact support with transaction details
- • Provide reason for refund request
- • Verification may take 3-5 business days
- • Refund processed after approval
Refund Processing Timelines
Automatic Refunds (Failed Transactions)
- • Processing Time: 24-48 hours from transaction failure
- • Credit to Source: 3-5 business days (depending on bank)
- • Notification: SMS and email confirmation sent
- • No action required from customer
Manual Refund Requests
- • Acknowledgment: Within 24 hours of request
- • Investigation: 3-5 business days
- • Approval & Processing: 2-3 business days after approval
- • Credit to Source: 3-5 business days
- • Total Timeline: 7-15 business days
Dispute Resolution
- • Complex cases may take up to 30 days
- • Requires additional documentation
- • May involve third-party verification
- • Regular updates provided via email/SMS
Important Information
Refund Method: Refunds are processed to the original payment method used for the transaction.
Bank Processing: Once we process the refund, your bank may take 3-5 business days to credit the amount to your account.
Refund Status: Track your refund status in the app or contact support with your transaction ID.
Non-Refundable Services: Bill payments, successful recharges, and completed transactions are generally non-refundable unless there's a technical error on our part.
RBI Guidelines: All refunds are processed as per RBI guidelines and regulations.