Refund Policy
Understanding our refund process and policies
Refund Scenarios
Failed Transaction
EligibleIf payment is deducted but transaction fails, refund is automatic
Processing time: 24-48 hours
Duplicate Payment
EligibleIf you are charged twice for the same transaction
Processing time: 3-5 business days
Wrong Number Recharge
EligibleIf you recharge wrong number (subject to verification)
Processing time: 5-7 business days
Successful Recharge
Not EligibleRefunds not available for successful transactions
Bill Payment
Not EligibleBill payments are non-refundable once processed
How to Request a Refund
1
Contact Support
Reach out via phone, email, or chat
2
Provide Details
Share transaction ID and reason
3
Verification
We verify your request
4
Refund Processed
Amount credited to source
Automatic Refunds
- • Failed transactions are automatically refunded
- • No action required from your side
- • Refund appears in 24-48 hours
- • You'll receive SMS/email confirmation
Manual Refund Requests
- • Contact support with transaction details
- • Provide reason for refund request
- • Verification may take 3-5 business days
- • Refund processed after approval